• General
• Number Porting
• Activation and Connection
• Billing and Payment Methods
• ACN Voicemail
• Messaging and Multimedia

Simply complete the Mobile Telephone Agreement together with an ACN Independent Representative. The representative will send the Agreement to ACN.

To sign an Agreement you must be over 18 years old. All potential ACN customers are subject to a credit check.

This is normally not required. However, some phones can be SIM locked to an operator in connection with the subscription contract period. Verify this in your current agreement and if that is the case contact the operator to unlock the phone. Please ask your representative to check if your phone has a SIM lock.

Contact your current operator.

Simply insert a SIM card from another mobile operator, for example, insert the ACN SIM card from your representative. If your phone accepts the SIM card you have no SIM lock, but an error message indicates that your phone is SIM locked. In this case you must contact your current operator and ask for the code to unlock the phone.

No.

To apply for this service you must select "Secret Number” on the Mobile Telephone Agreement or call our Customer Services department or via Mitt ACN online, our secure online self-care portal. Please be aware that with this service your number will not be included in the phone book or registered with directory enquiries.

You can report a lost SIM card to our Customer Services department 24 hours a day or you can temporarily block your SIM card via Mitt ACN online. In addition, don't forget to report the loss of your mobile phone at your local police station.

Send a written cancellation request to our Customer Services department. Please be advised that you will be liable to pay the subscription fee for the remainder of the calendar month. If you have a contract period due to Number Portability you are liable to pay your monthly subscription fee until the end of the contract period.

You can log in to Mitt ACN online and access your PIN and PUK code information. Alternatively, you can contact our Customer Services department and your original codes will be sent to you by post.

Yes, thanks to roaming you can use your subscription abroad. Remember to dial +46 and to leave out the first 0 in the area code when calling to Sweden from abroad. Please be advised that the prices are different when calling abroad. Remember also that you will be charged for receiving calls when traveling abroad.

Number Portability allows you to use your existing phone number with an ACN mobile subscription. To ensure the successful transfer of your phone number you must enter your existing mobile number on the Mobile Telephone Agreement.

Simply enter your existing mobile number on the Mobile Telephone Agreement. Please ensure that you are the registered owner of the number as only the owner can transfer the number. If you have a pre paid subscription your personal details must be registered with the current operator, otherwise the number is 'unknown' and the transfer will be rejected by the current operator. If you have a contract period with your current subscription you can still transfer the number, but you are liable to pay for the subscription fees until the end of the contract period - contact your operator to resolve this. You must also have no outstanding amounts owing to your current operator. Please note that your application will take longer to process when applying for number portability - approximately 2 weeks. Don’t forget to copy any contact details on your current SIM card onto your phone before inserting your ACN Mobile SIM card.

Yes, the application process will take approximately 2 weeks.

Yes, number portability is always possible. However, if you have a pre paid subscription you must check if it is registered with your current operator. To register a pre paid subscription you must contact your current operator and register your personal information.

There are no additional costs to port your number to ACN. Please be advised, however, that you must accept a 12 month contract period when choosing Number Portability.

Within a week you will receive everything that enables you to call with your ACN mobile subscription. A SIM card will be sent to your registered address as well as your PIN and PUK codes. You will also receive a comprehensive user guide for your new subscription. You have the possibility to personalise your PIN code so that it is easier for you to remember, but we advise that you keep the letter that states your PIN and PUK codes as these initial codes are important information which you may need in the future for identification purposes. You will not receive a handset and must therefore use your existing mobile phone.

Approximately five working days for a subscription with a new number, and in most cases up to 2 weeks when porting your number.

We are using Tele2’s 2G GSM network and The Telia/Tele2 3G GSM network.

Insert the SIM card in the phone. You will then be prompted for the PIN code, which you will have received in your welcome letter. After you have entered the PIN code the phone will search for ACN's net and then you can start calling.

Your PIN and PUK codes will be printed on your welcome letter that will be sent along with your SIM card.

1. Enter **04* current PIN code *
2. Enter new PIN code *
3. Repeat new PIN code #
If you for example have a current PIN code “1234” and wish to change it to “5678” you must enter: 
**04*1234*5678*5678#

No, we don't offer a prepaid subscription, but we offer a calling plan that has the advantages of a prepaid subscription and more. ACN Relax is designed for people who don't use their mobile phone very often, with a low monthly charge and flat rates regardless of the time they call. This subscription also works when travelling abroad.

No, we offer our calling plans with a one month contract that can be terminated at any time. However, number portability is subject to a minimum contract period of 12 months.

You can change calling plan at any time by simply contacting our Customer Services department or via Mitt ACN online, our secure online self-care portal. The change will however not be effective until the start of the following invoice period. Please note that there will be an administrative cost involved as per our current price list.

We will send you a payment slip together with your phone bill. The most convenient and easiest way to pay your monthly ACN invoice is by Direct Debit. Should you select this preferred payment method, the amount due will be automatically debited from your bank account at the end of the month following the invoice month. To pay by Direct Debit, simply call ACN’s dedicated Customer Services department. Alternatively you can download a Direct Debit mandate from www.acneuro.com.

You will receive a phone bill once a month. Your first invoice will include the connection fee, the subscription fee for the remaining part of the current month, and the subscription fee for the following 2 months. If your total monthly consumption is lower than 50 SEK, including subscription fee, we will not send you an invoice for that month, but include that month's charges on the following invoice. We will however send you an invoice at least once per quarter.

If you would like to have an itemised phone bill you must apply for that on the Mobile Telephone Agreement, by contacting our Customer Services department or via Mitt ACN online, our secure online self-care portal. Please be advised that there is an additional cost for this service. Our standard phone bill provides a summary of charges per call type, such as calls to fixed lines, calls to mobile, SMS and international calls.

No, you will receive 2 separate invoices. Please note that the fixed and mobile service must be paid separately as each invoice has a unique reference number. The easiest way to pay is via Direct Debit or using the payment slip that you receive with your phone bill, which states the correct reference number for each service.

Yes, our fixed customers benefit from a special rate to ACN's mobile number range 0731 8xx xxx. Refer to the rate sheets for the specific fixed calling plan for more details. Please note that if you choose number portability your friends and family will not benefit from our special rate when calling your number, since your ported number is not part of ACN's number range.

For the ACN Friends 500 plan, calls are charged per second which means that you pay only for the exact time you are calling. A call set-up fee will be applied per call. All other calling plans calls are charged in 10 second increments.

You will shortly be able to control your costs with the introduction of our secure online self-care portal Mitt ACN online on March 20, which will offer you the facility to put your subscription on hold free of charge. This replaces the current Cost Control Notification and Barring services which will not be supported after that date. For more information about the upcoming introduction of Mitt ACN online and the changes to our cost control services refer to the Customer Services section of our website.

This is an additional service that works as an answering machine for your mobile phone. There is already a standard message recorded in your mobile phone which you can easily personalise. Simply call 144 from your phone and follow the instructions you hear.

Dial 144 from your phone in Sweden and +46 73 461 01 44 if you are abroad.

Yes simply dial +46 73 461 01 44. Remember that you have to set up a voicemail PIN code while you are still in Sweden. The first time you call voicemail you will be asked to choose a voicemail PIN code, which you can use when traveling abroad and when you want to check your messages from another phone than your mobile phone.

Your SIM card is already pre set with the number to our SMS central so you can start sending SMS immediately.

You can store up to 20 SMS messages in your ACN Mobile SIM card.

Visit www.acnmobile.se for information on how to set-up MMS and GPRS and comprehensive FAQs on these services.