ACN Mobile – A guide to understanding your invoice

Important payment information

Please note that ACN has new bank account numbers. Kindly ensure that your invoice payments are made to one of the bank accounts printed on your invoice to avoid any processing delays.

Plusgiro: 413 92 03-6
Bankgiro: 5519-6836 

If you are paying your invoices online please make sure that the bank details are updated accordingly.

The easiest and most secure payment method is by Direct Debit. When you choose this payment method, your payment will automatically be deducted from your bank account on the payment due date. If you would like to register for this payment method, please complete a Direct Debit mandate and send it to the address displayed on that form.

Your ACN Mobile invoice is divided into three main sections:

• The invoice itself (Faktura)
• The invoice summary (Sammandrag)
• The itemisation report (Specifikation)       

A detailed explanation of the specific items for each section can be found below. 

Faktura

Invoice notes 

1. Invoice number: always state the unique invoice number if you choose to pay your invoice by any method other than AutoGiro or the attached giro slip.
2. Dates of the first and last calls included in this invoice
3. Total call charges for all subscriptions on this account
4. Total monthly and one-off charges for all subscriptions on this account
5. Total discounts, for example ACN Friends 500 free minutes, for all subscriptions on this account
6. Total invoice amount incl. VAT, before rounding, for all subscriptions on this account
7. VAT amount: 25% based on total invoice amount (Summa)
8. Rounds the amount payable to the nearest full krona
9. Total amount due incl. VAT
10. Here you will find periodic information from ACN Mobile about your mobile subscription and other important news.
11. Invoice amount excl. VAT
12. VAT amount: 25% based on total invoice amount (Summa)
13. Total amount due incl. VAT
14. You can choose to pay to a Bankgiro or Plusgiro account. Don't forget to state the invoice number if you choose to pay your invoice by any method other than AutoGiro or the attached giro slip. PayEx Finance AB handles ACN's invoice administration.
15. AutoGiro message or giro slip, depending on your selected payment type 

Invoice Summary

Invoice summary notes 

1. Subscriber number and name
2. Chargeable call type, service or product for this subscription
3. Peak or off peak
4. Per unit price according to price list, including VAT
5. Rating interval - shown only if different than per second rating
6. Up fee per call, including VAT
7. Number of calls, services or products
8. Total duration for specified call type
9. Total amount including VAT for specified call type
10. Recurring and one-off products charged on subscription level. This can be monthly recurring charges for calling plan, SIM card administration costs etc. This section will also show the total free minute usage for customers on the ACN Friends 500 calling plan
11. Total amount due including start-up fees for all call types and products including VAT, for this subscriber
12. Additional products charged on Account level, such as fee for Specified Invoice 

Specifikation

Itemisation statement notes

1. Subscriber number
2. Dialled number and text description. If the dialled number is longer than 12 digits it may be shortened.
3. Call start date in format YY-MM-DD
4. Call start time in format HH:MM:SS
5. Call duration in format HH:MM:SS (Hours are only visible if call exceeds 60 minutes) or Kilo Bytes (KB) for GPRS
6. Call charge incl. VAT