• General
• Messaging & Multimedia
• ACN Voicemail
• Billing & Payment Methods
• Number Portability

No. Applications for new numbers will be assigned a number, unless you port a number to ACN from another operator.

Yes, these calls are available with the ACN Friends 500 calling plan.

No, ACN offers a SIM-only mobile product. You can use any unlocked GSM handset (dual-, tri- or quad-band) capable of operating in the standard GSM 1800 frequency range. Some older handsets may only operate in the 900 frequency range and therefore will not work with ACN’s mobile service in Norway.

For new numbers, the contract period is a minimum of one full calendar month with automatic extension if not cancelled.

Provisioning for ACN’s mobile service will take approximately 5 days for applications for new numbers. Porting requests can take up to 2 weeks providing you do not have a binding period with your current operator.

Simply insert a SIM card from a different network operator than the one currently being used into the phone. If the phone works it is unlocked. If the phone is locked please contact the provider of your mobile phone.

Yes. If you have a locked handset from your current provider, your can request the unlock code, however, you may be charged if this is requested within 6 months. You can then unlock your phone and use it with an ACN SIM card.

No, there is no limit to the amount of subscriptions you can have provided you pass a credit check.

Yes. With an ACN Mobile subscription you are automatically provisioned for roaming outside of Norway. Coverage is based on Telenor’s international roaming agreements. GPRS roaming is only available on selected networks in selected countries. Click here for more information.

For details on network coverage click here

Yes, by simply entering **04*PIN code*new PIN code*repeat new PIN code# after inserting the new ACN Mobile SIM card into your phone.

You will receive your PIN and PUK codes in your ACN Welcome Letter. If you have lost your PIN or PUK code simply log on to Min ACN online

ACN’s SIM card allows you to store up to 200 numbers.

You should immediately report it to ACN by contacting our Customer Service department. You can call the same number outside of our opening hours to report this. Your subscription will then be blocked to prevent unauthorised use. You can also temporarily block your subscription via Min ACN online.

Min ACN online has a high level of security that is approved by a “Verisign” digital certificate. This ensures that all information you send to us via the World Wide Web will be encrypted and kept confidential. Please click on the "Verisign" Trusted Site label when visiting Min ACN online to view the certificate, demonstrating our commitment to keeping your data secure.

All the changes that do not require a signature can be made by calling ACN’s Customer Service department.

No. Changes will be effected from the first day of the following month.

You can access and view information for up to 6 months following cancellation, however, changes can no longer be made.

Yes. Min ACN online will display your unbilled usage and allow you to put your subscription on hold, free of charge, whenever you think you have spent enough.

Yes, thanks to roaming you can use your subscription abroad. Remember to dial +47 when calling to Norway from abroad. Please be advised that the rates are different when calling abroad and you will be charged for receiving calls when travelling abroad.

The ACN SIM card will already be preset with the number to our SMS centre so you can start sending SMS immediately.

Your can store as many SMS messages as your phone memory will allow.

You must have an MMS compatible phone that is configured with the required settings to send MMS. These settings are available to download here.

You can store as many MMS messages as your phone memory will allow.

If you have a GPRS compatible phone that is configured with the required settings, you can use the high speed internet access. These settings are available to download here.

Yes, ACN Voicemail is free with all of our calling plans and contains extensive user functionality to ensure you won’t miss a thing!

ACN’s voicemail system is simple to use. Please click here for instructions.

Simply dial 47471000 from your mobile phone at anytime to listen to and manage your messages.

To reach your voicemail from another phone (fixed or mobile) dial your own mobile number. Interrupt the greeting phrase by entering ‘*’ and then enter your voicemail PIN code. You will then be able to hear your messages.

Yes. When outside of Norway the voicemail dial in number is +47 47471000. Normal roaming charges will apply and you will only be able to reach your voicemail from your own mobile phone. You will need your voicemail PIN code to access your mailbox from another country. Please note, however, that this number may not work on selected networks. For more information click here.

ACN’s voicemail service is charged at the standard mobile rate for your calling plan when retrieving messages with your own phone within Norway. Roaming charges apply when retrieving voicemail from another country.

All calls are charged on a per second basis and a call set-up fee applies to each call. Selected calls, for example, to service and information numbers may be charged in other increments.

ACN offers payment by direct debit or bank giro.

No. To enjoy the benefits of ACN’s mobile service, you must have both a registered and billing address in Norway.

A charge of 198 NOK is applied for the one-time connection fee.

You will receive an ACN invoice once a month. Your first invoice will include the one-time connection fee, the subscription fee for the remaining part of the current month, and the subscription fee for the following month. If your total monthly consumption is lower than 40 NOK, including subscription fee, we will not send you an invoice for that month, but include that month's charges on the following invoice. We will however send you an invoice at least once per quarter.

You can request to receive an itemized invoice on the Mobile Telephone Agreement. Please be advised that there is an additional cost for this service. Our standard invoice will include the call charges to fixed lines and mobile phones in addition to SMS and international calls.

No, providing all the numbers are on one invoice. The itemisation charge applies to each invoice.

No, you will receive 2 separate invoices. Please note that the fixed-line and mobile service must be paid to separate bank accounts. The easiest way to pay is via the payment slip that you receive with your invoice, which states the bank account you should make the payment to.

Yes, ACN supports Number Porting, which will allow you to keep your existing mobile number, subject to the termination of your contract with your current provider. It is possible to transfer both pre-paid and post-paid mobile numbers to ACN.

In order to be able to port your current mobile phone number to ACN, you will need to complete the number porting fields in Section 3 of the Mobile Telephone Agreement (MTA) together with your ACN representative. 

IMPORTANT! Please note than any inconsistencies between the information entered on the MTA and the information registered with your current provider will cause the porting request to be rejected. 

You should not cancel your subscription with the current provider as ACN can only port your number if it is still active. ACN will make sure your subscription is cancelled on the date of the porting. 
 
Once your current provider approves the porting request you will receive a confirmation SMS from ACN confirming the expected porting date. In general, this will be up to 2 weeks after ACN has received the request to port your number. Closer to the porting date, you will receive a Welcome Letter with your ACN Mobile SIM card. You will always receive your new SIM card before the porting date.

On the porting date as notified in the SMS, simply replace your old SIM card with your new ACN Mobile SIM card. The new SIM card will become active during the day of porting.
 
Please note that numbers can only be transferred if the subscription is still active and in your own name.

All you need to do is transfer all the contacts from your old SIM card to your new ACN Mobile SIM card before it is de-activated.

The length of the porting process depends on the binding contract period you have with your current operator. Porting requests can take up to 2 weeks providing you do not have a binding period with your current operator.

Yes.