• General
• Messaging & Multimedia
• ACN Voicemail
• Billing & Payment Methods
• Number Portability

No. Applications for new numbers will be assigned a number, unless you port a number to ACN from another operator.

Yes, these calls are available with all the ACN Mobile calling plans.

No, ACN offers a SIM-only mobile product. You can use any unlocked GSM handset (dual-, tri- or quad-band) capable of operating in the standard GSM 1800 frequency range. Some older handsets may only operate in the 900 frequency range and therefore will not work with ACN’s mobile service in Denmark.

For new numbers, the contract period is a minimum of one full calendar month with automatic extension if not cancelled. Cancellation will be effected 30 days following written request. For numbers that are ported the contract period is a minimum of 6 months with automatic extension of one month if not cancelled.

Provisioning for ACN’s mobile service will take approximately 5 days for applications for new numbers. Porting requests can take up to one month.

Simply insert a SIM card from a different network operator than the one currently being used into the phone. If the phone works it is unlocked. If the phone is locked please contact the provider of your mobile phone.

Yes. If you have a locked handset from your current provider, your can request the unlock code, however, you may be charged if this is requested within 6 months. You can then unlock your phone and use it with an ACN SIM card.

No, there is no limit to the amount of subscriptions you can have provided you pass a credit check.

Yes, with roaming ACN’s mobile subscriptions will work outside of Denmark, wherever Telia has a roaming agreement. Click here for more information.

Yes. With an ACN Mobile subscription you are automatically provisioned for roaming outside of Denmark. Coverage is based on Telia’s international roaming agreements. GPRS roaming is only available on selected networks in selected countries. For more information click here.

For details on network coverage click here.

Yes, by simply entering **04*PIN code*new PIN code*repeat new PIN code# after inserting the new ACN Mobile SIM card into your phone.

You will receive your PIN and PUK codes in your ACN welcome letter or welcome email. If you have lost your PUK code simply contact ACN’s Customer Service department.

ACN’s SIM card allows you to store up to 225 numbers.

You should immediately report it to ACN by contacting our Customer Service department. You can call the same number outside of our opening hours to report this. Your subscription will then be blocked to prevent unauthorised use. You can also block your subscription via DitACN Mobile.

Currently ACN does not support UMTS in Denmark.

DitACN Mobile is secured using a "thawte" Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the "thawte" Trusted Site certificate when visiting DitACN Mobile to demonstrate our commitment to keeping your data secure.

All the changes that do not require a signature can be made by calling ACN’s Customer Service department.

No. Changes will be effected immediately and the MRC and usage calculated accordingly. For SMS bundles, however, any changes will take place from the 1st of the following month. Only one activation, deactivation, upgrade or downgrade request can be made in each calendar month.

You can access and view information for up to 4 months following cancellation, however, changes can no longer be made.

You must have an MMS compatible phone that is configured with the required settings to send MMS. These settings are available to download here here.

The ACN SIM card will already be preset with the number to our SMS centre so you can start sending SMS immediately.

Your can store as many SMS messages as your phone memory will allow.

You can store as many MMS messages as your phone memory will allow.

If you have a GPRS compatible phone that is configured with the required settings, you can use the high speed internet access. These settings are available to download here.

You will not be charged an upgrade/downgrade fee. Your monthly fee will increase/decrease according to the new data option chosen and the change will be effective from the 1st of the following month. Please submit your request to ACN at least 2 business days before the 1st of the month.

No. Unused SMS or GPRS data volumes cannot be transferred.

Yes, ACN Voicemail is free with all of our calling plans and contains extensive user functionality to ensure you won’t miss a thing!

ACN’s voicemail system is simple to use. Please click here for instructions.

Simply dial 28184000 from your mobile phone at anytime to listen to and manage your messages.

To reach your voicemail from another phone (fixed or mobile) dial your own mobile number. Interrupt the greeting phrase by entering ‘*’ and then enter your voicemail PIN code. You will then be able to hear your messages.

Yes. When outside of Denmark the voicemail dial in number is +45 28184000. Normal roaming charges will apply and you will only be able to reach your voicemail from your own mobile phone. You will need your voicemail PIN code to access your mailbox from another country. Please note, however, that this number may not work on selected networks. For more information click click here.

ACN’s voicemail service is charged at the ACN-2-ACN rate for your calling plan when retrieving messages with your own phone within Denmark. Roaming charges apply when retrieving voicemail from another country.

All calls are charged on a per second basis and a call set-up fee applies to each call. Selected calls, for example, to service and information numbers may be charged in other increments.

ACN offers payment by direct debit or bank transfer. Charges will apply to payments made by bank transfer. Please note that some calling plans require that the customer pay by direct debit only.

A charge of DKK 99 is applied for the connection fee.

No. To enjoy the benefits of ACN’s mobile service, you must have both a registered and billing address in Denmark.

Yes, ACN supports Number Porting, which will allow you to keep your existing mobile number, subject to the termination of your contract with your current provider. It is possible to transfer both pre-paid and post-paid mobile numbers to ACN.

In order to be able to port your current mobile phone number to ACN, you will need to complete an MTA and a Number Porting Agreement (NPA) together with your ACN representative. You should not cancel your subscription with the current provider as ACN can only port your number if it is still active. ACN will make sure your subscription is cancelled on the date of the porting.

Once your current provider approves the porting request you will receive a confirmation letter from ACN stating the expected porting date. In general, this will be 2 to 3 weeks after ACN has received the request to port your number. Closer to the porting date, you will receive a Welcome Letter and SIM card. You will always receive your new SIM card before the porting date.

On the porting date, replace your old SIM card with your new ACN Mobile SIM card. The new SIM card will become active during the day of porting.

Please note that numbers can only be transferred if the subscription is still active and in your own name. 

Yes, however, a porting-out fee may be charged.

The length of the porting process depends on the binding contract period you have with your current operator. Number portability can only occur when the binding period has ended and can take up to 6 months, but the average timeframe for this process is one month.