ACN Voicemail allows you to do the following:
Voicemail Instructions
Accessing Your Mailbox
After your first login, simply dial 28184000 from your mobile phone at anytime to listen to and manage your messages.
To reach your voicemail from another phone (fixed or mobile) dial your own mobile number. Interrupt the greeting phrase by entering ‘*’ and then enter your voicemail PIN code. You will then be able to hear your messages.
When outside of Denmark the voicemail dial in number is +45 28184000. Please note that normal roaming charges will apply and you will only be able to reach your voicemail from your own mobile phone.
Tip! It is a good idea to store the international voicemail access number +45 28184000 in your mobile phone so that you can dial it quickly and easily both in and outside of Denmark.
Setting-Up Your Voicemail
Your ACN SIM card is sent to you with voicemail already activated. Callers can leave you a message when a call is not answered or if your telephone is switched off or out of range. You are also able to choose the way that your voicemail handles calls when you are busy.
To set-up your mailbox simply dial 28184000 from your own mobile phone in Denmark. You will then be prompted to set up your PIN code, define multiple personalised greetings and other options.
Please click here to see an overview of the ACN Voicemail menue options.
Note! The number for voicemail (+45) 28184000 is conveniently programmed in your phone’s memory. Please be aware that you have to call from your own mobile phone the first time you call voicemail to be able to choose your password and record your personal greeting.
Defining Your PIN
Your PIN code should be an easy to remember code consisting of at least 4 digits. This code will enable you to access your mailbox when calling voicemail from a phone other than your own or when you are outside of Denmark.
Tip! Simply use the PIN code for your mobile phone.
You can change your PIN code at anytime in the voicemail system.
Defining Your Greeting
After entering your PIN, you will be asked to record your personal greeting. It is possible to record and save up to 3 personalised welcome greetings. If you select the standard welcome message, your callers will hear the following:
‘This is the mailbox of <name>. Your call cannot be answered right now. However, you can leave your name and a message’.
If you receive a call from an international number the standard welcome greeting in English will be played. You can choose to record a greeting in English by changing the language of voicemail to English.
Guide to Your Voicemail
Main Menu
When you call your voicemail and have no new or old messages you will automatically be directed to the main menu. You can at anytime return to the main menu by dialing *.
Tip! Navigate your voicemail as follows:
- Pressing 0 for further help
- Pressing * to go back to previous menu
- Pressing # to end
The following is a brief description of the most useful features of your ACN Voicemail system. Please click here for a complete guide to the voicemail menu structure and navigation.
Listening to Messages
When you call your voicemail you will always be informed of how many messages you have. Your will then hear your messages starting with the most recent message received.
You can then choose to delete or save the message. You are also able to directly call back the person who left the message or forward the message to another ACN Mobile subscriber.
Your messages will be saved for 5 days from the day the message was received.
Forwarding Messages
You can choose to forward a message to another person’s voicemail by either sending the original message or adding your own recorded comment to the message.
Return Message to Sender
Once you have listened to a message you can choose to reply to it directly by leaving a message on the voicemail system of the person who left the original message. This service is only available if the other party is a Telia or ACN Mobile subscriber.
Changing the Welcome Greeting
It is possible to record and save up to 3 personalised welcome greetings. Please remember to activate the correct language before you record your greeting. You can choose which greeting you want to be your active greeting from the menu options.
Notification
You can choose the type of notification you would like to receive when someone has left you a message from the following options:
SMS: You will receive an SMS displaying the caller’s number.
Call Back: The voicemail system will automatically call you when you have a new message. The call will be charged according to the standard ACN-2-ACN pricing.
Simple SMS: You will receive an SMS notifying you that you have received one or more new messages.
Icon: You will receive a notification in your display which enables you to directly call your voicemail.
Display Numbers for Missed Calls
With this option you will always receive a notification when somebody has tried to contact you even if they didn’t leave a message. The SMS message will display the telephone number, date and time of the call.
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